All of the remote dog training collars that we sell come with a 30-day money-back guarantee. Gun Dog Supply covers this period of the product. If you have a problem inside the first 30 days contact us, and we will get it straightened out.
After the first 30 days, the manufacturer's warranty picks up. Comparing warranties from one company to another can be tricky.
Some manufacturers have very simple warranties that last for a set period of time (one to two years depending on the product). After that period is over, if your system needs out of warranty service it can be repaired for a fee.
Others have a "Lifetime" warranty on their products. These products are completely covered (parts and labor) during the first year or two. After that, you will have parts covered, but not labor.
To me, the "Lifetime" concept isn't really that different since you will still be paying something for the repair. The difference is in how much you are going to pay.
Which type of warranty is better?Well, that depends on how you look at it. Repair prices will increase over the lifetime of your unit, but wholesale costs and service fees will also go up. Repairing electronic components will always be expensive and if you plan on using your unit for many years (5 to 10 years) you should plan on having to spend some money on it in the future no matter which warranty you go with.
Also, keep in mind that electronics will improve over time. If you have an older system that needs repair, you may be better to purchase newer technology for a few more dollars.
I look at warranties as a way to protect the consumer from faulty products and manufacturer defects (both uncommon problems in the remote collar industry)
We recommend that you register your collar with the manufacturer at the time of purchase. Some systems include warranty cards or you have the option of registering online at the respective company's website.
Some of the warranty protections require that the product be registered within 30 days of purchase.The following information was copied from the respective manufacturers' websites in 2023. We will update this information periodically as warranty coverage will change from time to time. If you have questions on warranty comparisons we recommend that you check the company websites or call them directly at the numbers provided.
We have also removed warranty information about products that are no longer made by these companies to save space. If you have questions about older units, give us a call or check with the respective company.
Most warranty situations will require you to ship the unit to the manufacturer for repair or replacement. We recommend that you ship your collar via a carrier with tracking ability (FedEx, UPS, etc.) and that you insure your collar for replacement value.
Garmin / Tri-Tronics
https://www.garmin.com 1-800-800-1020
One-Year Consumer Limited WarrantyNon-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This limited warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; (v) damage to a product that has been modified or altered without the written permission of Garmin, (vi) damage to a product that has been connected to power and/or data cables that are not supplied by Garmin or damage to a product that has been connected to AC adapters and cables that are not certified by UL (Underwriters Laboratories) and are not labeled as Limited Power Source (LPS). In addition, Garmin reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country. Garmin navigation products are intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data.
This limited warranty also does not apply to, and Garmin is not responsible for, any degradation in the performance of any Garmin navigation product resulting from its use in proximity to any handset or other device that utilizes a terrestrial broadband network operating on frequencies that are close to the frequencies used by any Global Navigation Satellite System (GNSS) such as the Global Positioning Service (GPS). Use of such devices may impair reception of GNSS signals.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WARRANTIES AND REMEDIES CONTAINED IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF, AND GARMIN EXPRESSLY DISCLAIMS, ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY REMEDY OR OTHERWISE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE AND FROM COUNTRY TO COUNTRY.
IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR STATE OR COUNTRY, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES (AND COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL GARMIN BE LIABLE IN A CLAIM FOR BREACH OF WARRANTY FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES (AND COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
If during the warranty period you submit a claim for warranty service in accordance with this limited warranty, then Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a Garmin Recertified device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. Repaired or replaced devices have a 90-day warranty. If the device sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1-year warranty, whichever is longer.
Before seeking warranty service, please access and review the online help resources available on
support.garmin.com. If your device is still not functioning properly after making use of these resources, contact a Garmin Authorized service facility in the original country of purchase or follow the instructions on
support.garmin.com to obtain warranty service. If you are in the United States, you can also call 1-800-800-1020.
If you seek warranty service outside of the original country of purchase, Garmin cannot guarantee that the parts and products needed to repair or replace your product will be available due to differences in product offerings and applicable standards, laws and regulations. Accordingly, Garmin may, in its sole discretion and subject to applicable laws, repair your product with comparable parts or replace your product with a comparable Garmin product (new or a Garmin Recertified replacement), or require you to ship your product to a Garmin Authorized Service facility in the country of original purchase or to a Garmin Authorized service facility in another country that can service your product, in which case you will be responsible for complying with all applicable import and export laws and regulations and for paying all custom duties, V.A.T., shipping fees and other associated taxes and charges. In some cases, Garmin and its dealers may be unable to service your product in a country outside of the original country of purchase or return a repaired or replaced product to you in that country due to applicable standards, laws or regulations in that country.
Online Auction Purchases: Products purchased through online auctions are not eligible for rebates or other special offers from Garmin warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.
Dogtra
https://www.dogtra.com 1-888-811-9111
LIMITED WARRANTY for Dogtra Products Purchased from Dogtra Authorized DealersOne-Year WarrantyExcept as otherwise provided below, Dogtra warrants to the original retail purchaser ("You") that its Dogtra products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase ("Warranty"). The warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra product during said one-year period. For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply. Dogtra, at its sole discretion, shall determine whether to repair or replace a product covered by the warranty.
+1 Year Extended WarrantyThe following products will come with the one-year warranty and also have an additional one-year warranty from the date that your original warranty expires ("Extended Warranty").
Extended Warranty Product Models
| EDGE RT | PATHFINDER | PATHFINDER2 | T&B DUAL 1-DOG |
| EDGE RT RX | PATHFINDER RX | PATHFINDER2 RX | T&B DUAL 2-DOG |
| EDGE | PATHFINDER TRX | PATHFINDER2 TRX RX | T&B DUAL TX |
| EDGE RX | PATHFINDER TRX RX | PATHFINDER SE | 3500X |
| PATHFINDER MINI | PATHFINDER MINI RX | PATHFINDER SE RX | 3502X |
Warranty ConditionsThe warranty is not transferrable and applies to your Dogtra product only if:
You are the original retail purchaser of the product,
You bought the product from a Dogtra authorized dealer, and
You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.
Warranty Exclusions
The warranty does not cover damage, loss, or deterioration to your Dogtra product caused by: misuse, neglect, abuse, or other improper handling of the product; failure to follow use or care instructions; use of the product for other than its intended purpose; accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface.
The warranty also does not cover Dogtra products that: are purchased from non-authorized dealers; are purchased outside of the United States or Canada; have been damaged during shipment (even if Dogtra paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra; or have serial numbers that have been altered or defaced.
Sole Warranty
This warranty is the only warranty offered by Dogtra for its Dogtra products. Other than said warranty, Dogtra makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material. No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the warranty. Dogtra, at its sole discretion and at any time, reserves the right to modify the warranty.
DISCLAIMER OF OTHER WARRANTIES
THE FOREGOING WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Remedies
Dogtra's liability is limited to the cost of repair or replacement of the Dogtra product under warranty. Any claim or action to enforce the warranty must be commenced within thirty (30) days of the warranty's expiration for your product. Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products. Damages that Dogtra will not be responsible for include, but are not limited to: loss of income or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience, downtime, or any other time; loss of goodwill; claims of third parties including customers; and damage to property.
Legal Rights May Vary By State or Jurisdiction
The warranty gives you specific legal rights, and you may also have other rights which vary by state or jurisdiction. Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.
If any portion of the warranty is held by a court to be invalid or unenforceable, the remaining portions of the warranty shall remain in full force and effect and shall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified so as to most nearly achieve the intent of the warranty.
Product Registration
Dogtra recommends that customers register their products as soon as possible after purchase. Product registration will facilitate any future warranty service. You may also receive useful information and updates about your existing and future Dogtra products. To register your product, visit www.dogtra.com/product-registration. If your product is not registered with Dogtra, you will be required to provide a receipt or other proof purchase (as provided above) to qualify for warranty service.
How to Obtain Warranty Service
Should your Dogtra product require warranty service, please contact Customer Service by phone or email for a warranty evaluation. Upon approval of your warranty work, Dogtra will repair or replace (at Dogtra's election) your product without charge for labor or parts. You are responsible for shipping, including cost, of your product to Dogtra for warranty service. Dogtra will handle shipping, including cost, of the repaired or replaced product back to customers in the Contiguous USA. Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada. Such costs, taxes, or fees will be borne by the customer.
Dogtra Customer Service
12322 Monarch Street
Garden Grove, CA 92841
repair@dogtra.com
Mon–Fri, 8 AM to 4:30 PM (PST)
SportDOG
https://www.sportdog.com 1-800-732-0144
WARRANTY INFORMATION
If you need service for your SportDOG product, please contact the Customer Care Center at 800-732-0144 for help in troubleshooting and, if needed, to arrange a replacement for your product. An upgrade fee may apply for replacements.
Proof of Purchase from an authorized reseller of SportDOG products must be provided to our Customer Care Center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter proof of purchase will not be required with submission of a warranty claim. Products may be registered at https://www.sportdog.com/support/register. Proof of purchase is accepted by email, fax or traditional mail. Proof of purchase is defined as the sales receipt or a copy of the sales receipt. Please contact us first if you need to mail in your receipt.
SPORTDOG LIMITED WARRANTY
WHAT IS COVERED:
Radio Systems Corporation, hereinafter referred to as SportDOG, warrants to the original retail consumer purchaser who purchased a SportDOG product from an authorized reseller of SportDOG products, and not to any other purchaser or subsequent owner, that its SportDOG product, when subject to normal and proper use, will be free from defects in material or workmanship for the "Warranty Period" applicable to the particular product. The warranty period will vary based on the product purchased. The various SportDOG products and their respective warranty periods are listed below unless otherwise specified in the product manual. An "original retail consumer purchaser" is a person or entity who is the original purchaser of the product from an authorized reseller of SportDOG products or is a gift recipient of a new product that is unopened and in its original packaging. When serviced by SportDOG Customer Service, SportDOG covers labor and parts for the warranty period commencing on the purchase date; following the warranty period, a service or upgrade charge will apply with regard to replacement of the product with new or refurbished items at SportDOG's sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser re-sells the SportDOG product or transfers the property on which the SportDOG product is installed. In the event of a product defect, these are your exclusive remedies.
WHAT IS NOT COVERED:
This non-transferrable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not provide protection against, and SportDOG will have no liability under this non-transferable limited warranty for, any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal exposure conditions, including, but not limited to: commercial use misuse, abuse, neglect, improper installation or installation not in accordance with SportDOG's instructions, use of non-SportDOG accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than SportDOG Customer Service, accident, alteration, defects in or failure of the surface the SportDOG product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving defects in material or workmanship in the SportDOG product.
DISCLAIMERS:
This non-transferable limited warranty is in lieu of all other express warranties. SportDOG expressly disclaims and excludes all other warranties, express or implied, except as follows: SportDOG does not authorize any other person or agent to make any other express or implied warranties. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the warranty period for the particular product. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. SportDOG also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Purchaser assumes all risks and liabilities from the use or misuse of this product.
Furthermore, SportDOG will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts due to circumstances beyond their control.
REGISTERING THE PRODUCT:
Within thirty (30) days of purchase, please go to www.SportDOG.com to register your purchase. A sales receipt from an authorized reseller of SportDOG products shall be required to obtain warranty coverage. Please keep this information in a safe place.
WARRANTY PERIOD:
FieldTrainer 425X/425XS, WetlandHunter 425XCAMO, YardTrainer 100/100S/300, Lucky Dog training accessories, Locator Beacon Lights, SBC-R, SBC-8, and SBC-10 bark control collars, and SDR-AXC, SDR-AXF, and SDR-AXS Add-A-Dog Collar Receivers have a warranty period of one (1) year from the date of purchase.
SportHunter 825X/1225X/1825X, SportTrainer 575/875/1275, HoundHunter 3225, UplandHunter 1875, WetlandHunter 1825XCAMO, TEK Series, SDF-100C/SDF-CT In-Ground Fence systems, as well as SDR-AX, SDR-AXW, SDR-AH, and SDR-AB Add-A-Dog Collar Receivers, SD-BEEP beeper, and SDF-CR and SDF-CTR containment extra collars have a warranty period of two (2) years from the date of purchase.
Within the warranty period, there is no cost to replace malfunctioning equipment. After the warranty period has ended, there is a product replacement fee to replace equipment.
Replacement equipment comes with a 90-day warranty from the date that the replacement equipment is shipped by SportDOG to you.
MAKING A WARRANTY CLAIM:
To obtain warranty service, call the SportDOG Customer Care Center. In the United States or Canada, please call 1-800-732-0144.
Pursuant to this non-transferable limited warranty, SportDOG will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferable limited warranty, warranty period. Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
PROPER PRODUCT USE:
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
GOVERNING LAW:
This non-transferable limited warranty shall be governed by the law of the State of Tennessee, USA, and by the laws of the United States of America, without application of conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
DT Systems
https://www.dtsystems.com 1-888-588-8364
ONE-YEAR WARRANTY
DT Systems manufactures products designed and built to last, and we stand behind our workmanship. All DT electronic collars and launchers come with a full one-year warranty from the date of purchase (with receipt proof of purchase information to be provided by the customer). This warranty covers any manufacturer's defects not caused by misuse, abuse, or normal wear and tear. Simply send in your defective unit and DT Systems will repair or replace it at no charge (please see below for further details). Units purchased directly from DT Systems also come with a 30-day (from the date of purchase) money-back guarantee. Please note that purchasing units secondhand or through auction sites voids the warranty.
What is covered:
DT Systems one-year warranty covers all parts to be free from manufacturing defects for as long as the unit is held by the original owner (purchases from auction sites or purchases of used units void this warranty).
Labor on all repairs will be covered.
Return ground shipping (inside the continental United States) to the customer is covered.What is not covered:
Lost parts or parts that malfunction due to misuse, abuse, improper maintenance, or incorrect handling are not covered. DT Systems has the right to determine what is and is not a warranty issue.
Damage from dogs chewing or wear and tear from excessive field use is not covered.
Our warranty does not cover the cost of shipping the unit to our repair center. Expedited or special return shipping is not covered, but available by request for an extra shipping fee. International shipping charges are not covered.LIMITED LIFETIME WARRANTYIn addition to the one-year warranty, many DT electronics are also covered by the DT Systems Premium Limited Lifetime Warranty. This warranty is the best warranty offered in the industry and is free to participating U.S. customers (a completed warranty registration card accompanied with a copy of your receipt must be returned within 30 days of original purchase). This changes our normal one year parts and labor warranty to a limited lifetime warranty against manufacturing defects on parts and a one-year warranty on labor. Please see below for further details on the Limited Lifetime Warranty.
How the Limited Lifetime Warranty works:
To quailify for the warranty, you must fill out the warranty registration card which came with your system and mail it (with a copy of your sales receipt) to DT Systems within 30 days of purchase.
Your unit must be sent to DT Systems for all warranty issues. DT Systems has the right to determine what is and is not a warranty issue.
There is no charge for parts or labor for the first year on any of our lifetime warranty products.
When the product's one-year labor warranty expires after the first year, there will be a normal labor charge for any repair under the lifetime warranty program should your system be in need of service. Labor charges will vary depending on: 1) the system model and 2) the severity of the repair needed.
When your unit is sent in for repairs, any defective part(s) that need replacement will be free during the lifetime warranty period.What is covered:
DT Systems Premium Lifetime Warranty covers all parts (except batteries) to be free from manufacturing defects for as long as the unit is held by the original owner.
Return ground shipping (inside the continental United States) to the customer is covered.What is not covered:
Rechargeable batteries have a one-year warranty from the original purchase date and are not part of our lifetime warranty.
Lost parts or parts that malfunction due to misuse, abuse, improper maintenance, or incorrect handling are not covered.
Damage from dogs chewing or wear and tear from excessive field use is not covered
Parts needed for repair that are no longer available (These parts can be unavailable due to extinct technology, laws, regulation, etc).
Our warranty does not cover the cost of shipping the unit to our repair center. Expedited or special return shipping is not covered, but available by request for an extra shipping fee. International shipping charges are not covered.WARRANTY ON PARTS & ACCESSORIESNon-electronic parts and accessories come with a 30-day warranty.
PetSafe
https://www.petsafe.net 1-866-732-2677
Radio Systems Corporation ("Radio Systems") is the industry leader in Customer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Products purchased from unauthorized sellers, including unauthorized Internet sites, as well as used, refurbished or "as-is" products, will not be covered by our warranty, or receive any customer support.
We are committed to customer satisfaction. To that end Radio Systems cautions customers from purchasing any product that is not in its original packaging or specially marked refurbished packaging or any product from someone who is not an authorized reseller of Radio Systems products.
Proof of Purchase from an authorized reseller must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase by contacting Customer Service at 1-800-732-2677 , by email at info@petsafe.net or chat through our website. Thereafter, proof of purchase will not be required with submission of a warranty claim. Proof of purchase is defined as the sales receipt or a copy of the sales receipt.
ONE YEAR NON-TRANSFERABLE LIMITED WARRANTYWHAT IS COVERED: Radio Systems Corporation ("Radio Systems"), owner of the PetSafe Brand ("PetSafe") warrants to the original retail customer purchaser who purchased a PetSafe product from an authorized reseller of PetSafe products, and not to any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An "original retail customer purchaser" is a person or entity who is the original purchaser of the product or is a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership commencing on the purchase date; after the first year, a service or upgrade charge will apply with regard to replacement of the product with new or refurbished items at PetSafe's sole discretion. This limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser re-sells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of a product defect, these are your exclusive remedies.
PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.
WHAT IS NOT COVERED: This non-transferable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferable limited warranty for, any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe's instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving defects in material or workmanship in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the original retail consumer purchaser's property.
DISCLAIMERS: This non-transferable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, except as follows. PetSafe does not authorize any other person or agent to make any other express or implied warranties. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to one year from the purchase date. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Purchaser assumes all risks and liabilities from the use or misuse of this product. Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe's control.
REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please contact Customer Service at 1-800-732-2677, email at info@petsafe.net or via chat through our website to register your purchase. A sales receipt from an authorized dealer of PetSafe products may be be required to obtain warranty coverage. Please keep this information in a safe place.
MAKING A WARRANTY CLAIM: To obtain warranty service, call the PetSafe Customer Care Center. In the United States or Canada, 1-800-732-2677. Pursuant to this non-transferable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferable limited warranty period. Replacement as provided under this non-transferable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered. We constantly improve our products so the replacement may be slightly different than your original product .
GOVERNING LAW: This non-transferable limited warranty shall be governed by the laws of the State of Tennessee, USA, and by the laws of the United States of America, without application of conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee.
This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.
NYLON PRODUCT WARRANTY: All nylon products can be replaced as a one-time courtesy for a nominal chew fee. Contact Customer Care to ask about a replacement.
For purposes of this limited warranty, "PetSafe Certified Refurbished Products" means buy-back products, returned products, pre-owned products, and/or scratch & dent products that PetSafe has:
Fully tested
Refurbished by replacing any defective modules identified during testing
Thoroughly cleaned and inspected
Repackaged (including appropriate manuals, probes, wire, new boxes, etc.)
Re-inspected prior to being soldPetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants to the original retail consumer purchaser who purchased a PetSafe product from an authorized reseller of PetSafe products, and not to any other purchaser or subsequent owner, that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
This limited warranty covers only product issues caused by defects in material or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.
This non-transferable limited warranty does not apply to products purchased from unauthorized sellers, including unauthorized Internet sites. All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Exceptions: Wire Break LocatorThe Wire Break Locator (RFA-590 and RFA-591) has a 90-day warranty.
Making a Warranty ClaimIf you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty replacement for your product.
E-Collar Technologies
https://www.ecollar.com 1-260-357-0051
If you are experiencing issues with your system, you can
submit a claim online or give us a call at 260-357-0051 for technical support while you have your system with you. Telephone Support is available Monday through Friday, 8am to 6pm ET; and Saturday, 11am to 3pm ET (excluding holidays).
E-Collar Technologies Remote Dog Training Systems have a two-year manufacturer's warranty and a one-year manufacturer's warranty on the Barkless Pro and Accessories. In the event your system is deemed defective by an E-Collar Technologies Representative, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.
For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information:
What model system you have
What issues you are experiencing
The serial number of the defective component
Your contact information including name, address, email, and phoneTo find your product model and serial number on your handheld remote (transmitter) you will find that under the rear skin. If you have a belt clip or anywear clip attached, you will need to remove that before taking off the rear skin to expose your model and serial number.
To find your product model and serial number on your collar receiver you will find that in between the two contact points. If you have a comfort pad on your unit you will need to remove that to expose that information.
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under the manufacturer's warranty.
updated 06.19.2023 by cw
