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See the SportDOG SD-425

"Defective, but helpful customer service"



By: Noel Ignatiev From MA

Family pet.



I cannot say. The first one was defective, which I reported. Gun Dog Supply immediately sent another, which arrived promptly. Hard as it is to believe, it, too was defective, in the same way: the transmitter charging light did not come on, and the transmitter refused to accept a charge. (Both receivers were fine.) Thinking I must have done something wrong, I called your office and spoke to someone there, who verified that I had not. I decided to try another model, the 350, which has been shipped. I will give you a report after I have tried it. I will also return the two defective collars as soon as the new one arrives. The person I spoke with, whose name I do not know, was polite and helpful.

Product Rating: 3 out of 5-stars.
Review ID: 3455
Reviewed: 2013-08-16

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